Plain notes on using AI to tidy a business inbox
These pages explain what AI tools can do with a shared customer email inbox, and where a person still needs to read and decide. They weigh the options side by side, including the plain filters and rules you may already have.
All the notes
- What AI Can and Can't Do With a Shared Business Inbox
What AI actually does to a busy shared inbox, which jobs it handles, and the ones that still need a person to read and decide.
- Sorting and Labelling Emails With AI
How to ask AI to label mail as sales, support, billing or junk, and how plain labels and filters fit alongside it.
- How AI Can Flag Urgent Emails
Can AI tell which messages need an answer today? What flagging can and can't do, and a simple way to check it against your own mail.
- Drafting Email Replies With AI and Checking Them
How to use AI for first drafts of customer replies, and a checking routine that stops wrong facts or off-tone wording going out.
- AI Features Already Inside Gmail and Outlook
Which AI inbox tools come with Gmail and Outlook, and what plan or licence each needs.
- Simple Inbox Rules to Set Up Before Using AI
Do you need AI at all? How plain filters, labels and rules in Gmail and Outlook work, and when they're enough for a shared inbox.
- Customer Emails and Privacy When Using AI Tools
What can happen to customer details when an AI tool reads your inbox, and the questions to ask a maker before you connect one.